Frequently Asked Questions
What is BREO BOX?
BREO BOX is a seasonal subscription service for both men & women, curated with the coolest and most unique products that you never knew needed.
Discover the latest tech, gadgets, home goods, and more, all to enhance your lifestyle. Hand-packed every 3 months, curated to fit the season and delivered right to your front door.
Is shipping free?
Yes! Shipping is free for all Subscription Box orders in contiguous US and on all Lifestyle Shop orders over $49
What will my first box be?
First box for new subscribers is currently the Winter 2024 Edition
You can verify the current box in the "Choose Your Plan" section, on our Subscribe page here
How do I update my payment information? 💳
Login to your account here and click on "Address & Payment Details". Then click "Manage payment methods" and from here, edit the payment method attached to your active subscription.
If you have any questions or issues, please email us by clicking here or sending us an email to support@breobox.com.
What's the difference between the Annual Plan and Seasonal Plan?
Both plans get you a new box every 3 months, but with the annual plan, you save money by pre-paying for 4 boxes (1 year worth) in advanced!
You still get a new box every 3 months, but are only charged 1x per year.
The annual plan is BY FAR the best value.
What happens when I subscribe now?
You will receive a confirmation in your email immediately. Depending on when your order is placed, your first box will either ship within a few business days or you will have a pre-order for the next season.
This will be detailed in the email and is also listed above the Choose Your Plan section on this page.
If it’s a pre-order, you have 2 options:
A) Wait until your box ships
B) Get the box from last season shipped immediately
Do you ship internationally?
We currently only take orders in the USA.
For Subscription Plans:
Shipping is FREE for Annual Plan and Multi-Season Gift Plans, in the contigous US.
Shipping to HI, AK, other non-continental US territories: $30
Shipping for Lifestyle Shop purchases is free when spending $49 or more per purchase.
When are subscription cut-off dates?
BREO BOX renewals occur on the 15th of each new season's month. Theses months are listed below. Our cut-off dates are the last day of the month PRIOR to the renewal month (subject to change).
Here is an example to illustrate:
The Spring box renewal occurs on Feb 15th, so the LAST day to subscribe and receive the Winter box, is the last day of the previous month, which is Jan 31st. Any subscriptions started between Feb 1st and April 30th, will receive the Spring box as their first box, and the next renewal will occur on May 15th.
First day to subscribe and receive:
- Winter Box: Dec 1st
- Spring Box: Mar 1st
- Summer Box: June 1st
- Fall Box: Sept 1st
Last day to subscribe and receive (unless sold out):
- Winter Box: Feb 28th
- Spring Box: May 31st
- Summer Box: Aug 31st
- Fall Box: Nov. 31st
Please follow us on social media (@breobox), as we will make these announcements on our social media channels as well.
If a subscription is started during the "in-between" period between seasons, your first box will be the Welcome Edition
When will I be charged?
Seasonal Subscription
You first are billed upon initial sign up. Then, you are billed on the 15th (or end of the month) of the next season's renewal month, and each subsequent renewal date from there (subject to change without notice)
The general seasonal renewal dates are as follows:
- Feb. 15th (Spring Box)
- May 15th (Summer Box)
- Aug. 15th (Fall Box)
- Nov. 15th (Winter Box)
Annual Subscription
You first are billed upon initial sign up. Then, you are next billed on the 15th of the season AFTER receiving (4) boxes, which is approximately 1 year later (thought can be sooner in some cases). The annual renewal dates are the same as seasonal, except you are only charged once every (4) boxes:
- Feb. 15th (Spring Box)
- May 15th (Summer Box)
- Aug. 15th (Fall Box)
- Nov. 15th (Winter Box)
When does the box ship?
Your first box ships within a few business days (with exceptions to pre-orders) and then a a new box ships every quarter (every 3 months)
Can I purchase a one-time box as gift or trial for myself?
Absolutely! If you're interested in BREO BOX, but not ready to subscribe or want to purchase as a gift for someone else, please go here, add to cart and proceed to checkout as you usually would
Why can't I access my account?
When you originally placed your order, you checked out as a guest and didn't register an account. Please check your email for an account activation notice, once activated, you'll be able to manage your account.
If you did not receive one, please request one from support@breobox.com
Can I skip a box?
Absolutely! Click here and login to access your account (if you can't login, please see point above). Once logged in, click "Manage Subscriptions" then "Edit" under your Active Subscription. Click "Skip Shipment" and go through the prompts
How do I update my shipping address?
Login to your account here and click on "Address & payment details". Then click "Manage Addresses" and modify the address needed. After modifying the address, ensure to click "Update" to save the changes and confirm it's correct, as BREO BOX is not liable for boxes shipped to the wrong location due to incorrect address.
VERY IMPORTANT - address changes MUST be made prior to renewals.
To change the address on ANY existing order, please email support@breobox.com with the updated shipping address
How do I cancel my subscription?
Super easy - just login to your account here and click on "Manage Subscriptions". Then click "Edit" on the active subscriptions you want to modify. At the bottom of the screen, you'll see "Cancel Subscription" and follow through the prompts.
If you have any issues, please email support@breobox.com
Can I cancel/return an order?
BREO BOX does not allow or accept returns, all sales are final. This includes Subscriptions, Gift Subscriptions, and Shop items. You may cancel your subscription at anytime, but once your account has been charged (either on your first charge or renewal charge), you will receive that season's box. If you do not want to receive this season's box, you MUST cancel before the renewal date listed in this FAQ.
What if my products are missing/defective?
If an items is defective, damaged, lost, missing, or incorrect, you must communicate this within 14 days of delivery. Contact Customer Support via email at support@breobox.com or via the Contact Us page, to get assistance with these matters.
Does everybody get the same box/products each season?
Our box changes each season (each quarter), but there may be variations of each edition. 1-2 products each season could be different for different subscribers
Will my products be the same color I've seen in photos?
Most of the time, but some items may be subject to a variety in color. We'll always try our best to choose appealing and gender-neutral colors.
Will products in the box be compatible with what I have?
Due to the variety of products we include in our boxes, we have no way to ensure they'll be compatible with products you already use. For example, a product may only work with iOS devices, instead of Android or a product may be grilling-related, but we have no way of knowing if a grill is owned at home. Our team curates their best to ensure each product can be enjoyed.
Need more help?
Please email us at support@breobox.com if you have any other questions or concerns.